FAQS



WHEN WILL MY ORDER SHIP?

After you have placed an order allow 7-10 business days for your order to be fulfilled and shipped. Orders that contain jewelry take an additional 7-10 business days to ship. Allow the full 14-20 days for orders containing jewelry to be made and shipped. Orders that do not contain jewelry usually ship same/next day. Still allow 7-10 business days to ship due to unforeseen circumstances that may occur.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

I know how important your order is, and I aim to fulfill orders as quickly as possible! If you notice an error or need to cancel, please email info@solhealingshop.com or call 850-332-2225 as soon as possible. Once shipped, orders can not be cancelled or changed. You have 24 hours to cancel an order for refund. No exceptions.

 

 

WHEN WILL I RECEIVE MY ORDER?

Allow 2-5 days for your order to be delivered once shipped.
Allow up to three weeks for international orders to be delivered.
Due to Covid-19 shipping may be delayed longer.

 

I ENTERED THE WRONG ADDRESS!

If you entered the wrong address please email info@solhealingshop.com as soon as possible with your order number and corrections. Once shipped I have no control over errors made on your end. Returned packages will have a $15 fee to be shipped back out to the correct address. No exceptions.